Legal notice

Seller

Jinnovation Co., Ltd.

Responsible Representative

Takeshi Miyagi, Representative Director

Address

Room 709, 1-6-8 Hiranomachi, Chuo-ku, Osaka-shi, Osaka 541-0046, Japan

Telephone Number

+81-6-4256-0548

Telephone Reception Hours

10:00 a.m. – 6:00 p.m. (excluding Saturdays, Sundays, and public holidays)

For inquiries outside business hours, please contact us by email.

Email Address

matsunou@jinnovation.jp

Website URL

https://matsunou-matcha.com/

Product Prices

Please refer to the individual product pages.

Additional Fees

Shipping charges are calculated according to the destination, order contents and shipping method. The final shipping charge is shown at checkout after you enter your delivery address and before payment. For estimated international shipping charges, please see our “Shipping rates by country and region” page. Import duties, taxes and handling charges may apply separately from shipping.

Payment Method

Credit card

Payment Timing

Credit card payments are processed and confirmed at the time the order is placed.

Delivery Time

Orders will be shipped within three business days of the order date.

Returns and Exchanges

Returns and exchanges are accepted within seven days of receiving the product.

Refund Policy

A full refund will be issued after the product has been returned to our store in its original packaging.

Return Shipping Costs

We will cover the return shipping costs if the product is defective. For returns or exchanges due to the customer’s circumstances, the customer is responsible for the return shipping costs.